Refund Policy
Last updated: October 22, 2026
Draft: this text is being finalized and may change before launch.
How to cancel a Mentor plan, and when a payment is refunded. Read it before you subscribe: it is part of the Terms of Service.
1. Cancelling
You can cancel at any time from your Account page (Manage or cancel my plan). The plan then stops renewing, you are not charged again, and your access continues until the end of the period you already paid. We do not refund the unused part of a period you cancelled.
2. Payments are not refunded once the analysis has started
As soon as you link a wallet, the Service starts reading its transactions and prices and can use paid data sources and AI, which costs us money immediately. For that reason, once you have linked a wallet and the analysis has started, the payment is not refunded.
The exception is a failed analysis: if the analysis of your wallet fails and we cannot fix it, we refund the payment of the current period. Write to us with the date and what you saw.
3. Before you link a wallet
If you paid and have not linked any wallet yet, write to support@gomentor.io and we will look at your request.
4. Mistakes and double charges
If you were charged by mistake or twice for the same plan, write to support@gomentor.io and we will refund the extra charge.
5. Your legal rights
This policy does not limit rights that the law gives you and that cannot be waived, for example some consumer rights depending on where you live.
6. How a refund is paid
A refund goes back to the card you paid with, through our payment provider, Whop. It can take several days to appear. When a payment is refunded, the plan it paid for ends.